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Terms of service

Last updated: 7 November 2026

These terms are between you (the venue, “you”) and Pravin Suthar, who makes PlayZone in India (“we”). By signing up or using PlayZone you agree to them.

The service

PlayZone is software for running a play venue: check-in, the live floor, bills, memberships and passes, waivers, bookings and reports, used through our app and website. It needs an internet connection: every action is confirmed by our servers.

Trial, plans and payment

  • New venues get a free trial of 7 days. No card is needed.
  • After the trial you choose a plan. Prices are per branch, per month or per year, as shown on the pricing page; Indian prices add GST.
  • Plans are paid in advance for the period chosen. We send a tax invoice for each payment.
  • Cancelling stops the next renewal; refunds follow the refund policy.
  • We may change prices with at least 30 days’ notice by email; a change applies from your next renewal.

Your data

Your venue’s data (families, visits, bills, passes, waivers) belongs to you. We store and process it only to run PlayZone for you, as the privacy policy describes, in the region you chose at sign-up. You are responsible for telling your visitors how you use their details and for the waiver text you upload.

Your account

  • Keep your logins and PINs to yourselves; you are responsible for what is done with your venue’s logins.
  • Don’t use PlayZone for anything unlawful, to send spam, or to try to reach other venues’ data or disrupt the service.

Our responsibilities

We work to keep PlayZone available, secure and backed up, and to fix problems quickly (see support). We can’t promise it will never be interrupted. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before it, and we are not liable for indirect losses such as lost profits.

Ending

You can stop using PlayZone and ask us to delete your venue’s data at any time. We may suspend an account that breaks these terms or isn’t paid, after telling you by email.

Changes and law

We may update these terms and will tell you by email before a change that matters takes effect. These terms are governed by the laws of India. Questions: playzone.os.support@gmail.com.