Privacy policy
Last updated: 7 November 2026
PlayZone is an app for play venues (soft play, trampoline parks, karting, arcades and similar) to check visitors in and out, time their play, make their bills, sell memberships and passes, collect waivers and book parties. It is made by Pravin Suthar, an individual developer in India (“we”). This page explains what PlayZone stores, why, and how to have it deleted.
PlayZone is used by venue staff. The venue decides whose details are entered and is responsible for telling its visitors; we store and process those details for the venue, only to run PlayZone. Families also use two public pages a venue shares with them: their pass, and the venue’s waiver to sign online.
What we store
| Whose | What | Why |
|---|---|---|
| Venue owners and managers | Name, email address (and Google account, if you sign in with Google), the venue’s name, address and settings, and the venue’s email account details if it sends email from its own address | To sign you in, set up your venue and send its receipts and pass emails |
| Venue staff | Name, username, role, a sign-in PIN, and a record of sign-ins and of actions such as check-ins, refunds and corrections | To sign staff in, show each role only what it needs, and keep an audit trail for the venue |
| Visiting families (entered by staff or by the family) | An adult’s name, phone number and email address (each optional), children’s first names, a date of birth when an activity needs an age, visits, play time, bookings and parties, memberships and passes and their use, bills and how they were paid (cash, card or UPI; never card numbers), and signed waivers: the ticks, the typed name, the drawn signature, the children, an emergency contact and any notes the adult adds, with the time and an audit trail | To check them in and out, find a returning family, price age-based activities, take bookings, run passes, keep the venue’s signed waivers and make the bill |
PlayZone uses the camera only to scan QR codes and NFC only to read wristbands; neither is stored. It does not use location, contacts, an advertising ID or any analytics or advertising service. This website sets no cookies.
Where it is kept and who sees it
Each venue’s data is stored and processed in the region its owner chooses at sign-up: India (Mumbai), Middle East (Doha), Europe (Belgium), United States (Iowa), on Google Cloud and Firebase, encrypted in transit and at rest. Sign-in accounts are kept by Firebase Authentication, which Google runs worldwide.
Only the venue’s own staff see its data, each role only what it needs: floor staff never see phone numbers, bills, waivers or sales. We look at a venue’s data only to fix a problem the venue reports. Emails go out from the venue’s own email account, or from PlayZone’s when the venue has not set one up.
We never sell data and never share it with anyone else, except Google as the service that stores it, the email service that delivers messages, or when the law requires it.
How long it is kept
A venue’s data is kept while the venue uses PlayZone. Signed waivers are kept for as long as the venue needs them as a record. When a venue or a person asks for deletion (below), we delete it within 30 days, except what the law requires a venue to keep (such as tax invoices).
Delete your account or your data
Venue owners: email playzone.os.support@gmail.com from your account’s email address with the subject “PlayZone: delete my account” and your venue’s name. We confirm by email and then delete the venue, its branches, staff logins, families, visits, passes, bookings, bills and waivers within 30 days.
Staff: ask the venue’s owner or manager to remove your login, or email us as above.
Visiting families: ask the venue to remove your details, or email us with the venue’s name and the phone number or email you gave; we pass the request to the venue and delete your details within 30 days.
Children
PlayZone is not meant for children to use. Staff, or the adult who brings them, may record children’s first names and, where an activity needs it, their date of birth; this is used only for that venue’s visits, passes and waivers and is deleted on request as above.
Changes and contact
If this policy changes, we update this page and its date. Questions: playzone.os.support@gmail.com.