Support
Write to us whenever something is unclear or not working. A real person answers.
Last updated: 7 November 2026
How to reach us
Email playzone.os.support@gmail.com with your venue’s name and, if you can, a screenshot. Growth and Business plans also get help on WhatsApp.
When we answer
| Starter | Email, within one working day (Monday to Saturday, 10am to 7pm India time) |
|---|---|
| Growth | Email and WhatsApp, within one working day |
| Business | Priority: email and WhatsApp, the same working day |
| Something stopped working for everyone | As soon as we see it, any day |
What’s included
- Help setting up: activities, prices, staff logins and your first check-ins.
- Answers on how any part of PlayZone works.
- Fixes for anything that doesn’t work as described.
What we don’t do
- Custom features for one venue. Tell us what you need: ideas go on our list, and what many venues ask for gets built.
- Setting up your devices, printers or internet.