Refund and cancellation policy

• Free trial: 7 days, no card and no charge. If you don’t choose a plan, nothing is billed.
• Monthly plans: cancel any time; your plan runs to the end of the month you paid for and is not renewed. Months already started are not refunded.
• Yearly plans: cancel within 30 days of paying for a full refund. After that, your plan runs to the end of the year you paid for and is not renewed.
• Charged by mistake (a duplicate payment, or a renewal after you cancelled): we refund it in full.

To cancel or ask for a refund, email playzone.os.support@gmail.com from your account’s email address with your venue’s name. Refunds go back to the way you paid, usually within 5–10 working days of our reply.